FAQ/ Shop Policies
Feel free to contact us by the contact form if your question is not answered here!
Shipping Rates (Shop based in California, USA):
- USA: $2.99 - $5.99
- International: $9.99+
*Based in US dollars Untracked and tracked shipping is available. We are not responsible for lost untracked orders.
*International currency will automatically convert once a purchase is made.
*All orders are tracked. A tracking number will be emailed to you shortly after placing an order.
Eco-friendly:
- Maintaining an Eco-friendly background is one of my top priorities.
- Most packaging, from labels to mailers, are either recyclable, reusable, or compostable. I am working hard to transition all packaging materials into eco-friendly material.
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Delivery Time:
- USA / domestic: 1-2 weeks
- International: 2-6 weeks
*INT. orders are only tracked until they leave the USA
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Pre-Orders:
- Help to fund the item & put it into production.
- Special benefits of pre-order: a DISCOUNTED price before in-stocks, special freebies, receiving the best quality at the lowest price, & last but not least, my undying appreciation for you! ♥
- May take 1-2 months to ship (depending on how quickly it is funded)
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Disclaimers:
- Although tracking is provided, I am not held accountable for lost packages during the shipping/delivery process.
- I am not held accountable for international customs tax (if any)
- International tracking is only available UP UNTIL the point your package leaves the USA. Once it leaves the USA I no longer have access to it.
- I do not accept returns, refunds, or exchanges-- unless I made a major mistake in your order--in which case, please contact me so I can make things right again! ♥
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How often do items ship?
- Items will be shipped out every Friday at 12pm PST.
How often are shop updates?
- Shop updates are on the 15th of every month at 12PM PST, unless announced otherwise.
Do you take commissions?
- Yes! However, freelance commercial work & school work takes priority. I have limited slots each month for personal commissions. If you are inquiring about commercial work, please send me an email.
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Contact:
- The best way to contact me for inquiries regarding orders or urgent questions is via email at store@sallteas.com or by using the contact form.
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