FAQ/ Shop Policies

Feel free to contact us by the contact form if your question is not answered here! 

Shipping Rates (Shop based in California, USA): 

  • USA:  $2.99 - $5.99 
  • International: $9.99+

*Based in US dollars 
*International currency will automatically convert once a purchase is made. 
*All orders are tracked. A tracking number will be emailed to you shortly after placing an order.

Eco-friendly: 

  • Maintaining an Eco-friendly background is one of my top priorities. 
  • Most packaging, from labels to mailers, are either recyclable, reusable, or compostable. I am working hard to transition all packaging materials into eco-friendly material.

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Delivery Time: 

  • USA / domestic: 1-2 weeks 
  • International: 2-6 weeks 

*INT. orders are only tracked until they leave the USA

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Pre-Orders: 

  • Help to fund the item & put it into production.
  • Special benefits of pre-order: a DISCOUNTED price before in-stocks, special freebies, receiving the best quality at the lowest price, & last but not least, my undying appreciation for you! ♥
  • May take 1-2 months to ship (depending on how quickly it is funded)

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Disclaimers:

  • Although tracking is provided, I am not held accountable for lost packages during the shipping/delivery process.
  • I am not held accountable for international customs tax (if any) 
  • International tracking is only available UP UNTIL the point your package leaves the USA. Once it leaves the USA I no longer have access to it. 
  • I do not accept returns, refunds, or exchanges-- unless I made a major mistake in your order--in which case, please contact me so I can make things right again! ♥

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How often do items ship?

  • Items will be shipped out every Friday at 12pm PST.

How often are shop updates?

  • Shop updates are on the 15th of every month at 12PM PST, unless announced otherwise.

Do you take commissions?

  • Yes! However, freelance commercial work & school work takes priority. I have limited slots each month for personal commissions. If you are inquiring about commercial work, please send me an email.

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Contact:

  • The best way to contact me for inquiries regarding orders or urgent questions is via email at store@sallteas.com or by using the contact form.

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